{"id":121518,"date":"2024-05-28T11:00:56","date_gmt":"2024-05-28T09:00:56","guid":{"rendered":"https:\/\/www.velasolaris.com\/faq\/wie-kann-ich-fehlerhafte-persistenzdaten-bereinigen\/"},"modified":"2026-02-17T13:58:23","modified_gmt":"2026-02-17T12:58:23","slug":"wie-kann-ich-fehlerhafte-persistenzdaten-bereinigen","status":"publish","type":"faq","link":"https:\/\/www.velasolaris.com\/en\/faq\/wie-kann-ich-fehlerhafte-persistenzdaten-bereinigen\/","title":{"rendered":"How can I clean up corrupt persistence data?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Polysun is protected by a security mechanism to ensure compliance with our licence agreements. In rare cases, however, this leads to malfunctions. These can be, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The software does not start due to corrupt persistence data<\/li>\n\n\n\n<li>A clock tampering is reported at startup<\/li>\n\n\n\n<li>Under \u2018Location of the system\u2019, \u2018From map\u2019 and the weather data option \u2018Web service\u2019 cannot be selected (greyed out)<\/li>\n\n\n\n<li>Some features \/ options are missing in the programme<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For these cases we provide a tool to make Polysun work as desired again. To use this tool, please download the file rms-repair.zip:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.velasolaris.com\/download\/sentinel\/rms-repair.zip\">https:\/\/www.velasolaris.com\/download\/sentinel\/rms-repair.zip<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To run the tool, you need <strong>Java version 17 or higher<\/strong>. You can download this here: <a href=\"https:\/\/download.bell-sw.com\/java\/17.0.1+12\/bellsoft-jre17.0.1+12-windows-amd64.msi\">https:\/\/download.bell-sw.com\/java\/17.0.1+12\/bellsoft-jre17.0.1+12-windows-amd64.msi<\/a><\/li>\n\n\n\n<li>Unpack the archive \u2018rms-repair.zip\u2019 completely.<\/li>\n\n\n\n<li>Go to the subdirectory \u2018rms-repair\\bin\u2019 in the unpacked archive. Execute the file \u2018rms-repair.bat\u2019 as administrator. To do this, right-click on the file and select \u2018<strong>Run as administrator<\/strong>\u2019. The script will not work without administrator rights.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Polysun should now work as desired again. Otherwise, please contact our support team at <a href=\"mailto:&#105;n&#102;&#111;&#64;&#118;el&#97;&#115;&#111;&#108;&#97;&#114;i&#115;.c&#111;m\">&#105;n&#102;&#111;&#64;&#118;el&#97;&#115;&#111;&#108;&#97;&#114;i&#115;.c&#111;m<\/a>.<\/p>\n","protected":false},"author":135679,"comment_status":"closed","ping_status":"closed","template":"","bereich":[536],"software":[902],"class_list":["post-121518","faq","type-faq","status-publish","hentry","bereich-installation-en","software-polysun-energy-modeling"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How can I clean up corrupt persistence data? - POLYSUN<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How can I clean up corrupt persistence data?\" \/>\n<meta property=\"og:description\" content=\"Polysun is protected by a security mechanism to ensure compliance with our licence agreements....\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.velasolaris.com\/en\/faq\/wie-kann-ich-fehlerhafte-persistenzdaten-bereinigen\/\" \/>\n<meta property=\"og:site_name\" content=\"POLYSUN\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/polysun.switzerland\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-17T12:58:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.velasolaris.com\\\/en\\\/faq\\\/wie-kann-ich-fehlerhafte-persistenzdaten-bereinigen\\\/\",\"url\":\"https:\\\/\\\/www.velasolaris.com\\\/en\\\/faq\\\/wie-kann-ich-fehlerhafte-persistenzdaten-bereinigen\\\/\",\"name\":\"How can I clean up corrupt persistence data? 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