{"id":55563,"date":"2020-07-14T13:56:03","date_gmt":"2020-07-14T11:56:03","guid":{"rendered":"https:\/\/velasolaris.com\/support-2\/"},"modified":"2026-07-07T13:42:00","modified_gmt":"2026-07-07T11:42:00","slug":"support","status":"publish","type":"page","link":"https:\/\/www.velasolaris.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<section id=\"res-content-parallax-block_ecc630c13711b2a7ec72a99f5110980f\" class=\"res-content-parallax alignfull\">\n\n    <div class=\"jarallax align-items-center py-5\" data-jarallax data-speed=\"0.6\" >\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.velasolaris.com\/wp-content\/uploads\/2020\/07\/Polysun_Look_0171-1-1920x1080.jpg\" class=\"jarallax-img\" alt=\"\" \/>\t\t\n        <div class=\"inner-container container py-5 my-5 txt-shorter\" data-aos=\"res-downIncoming\">\n\t\t\t\n\t\t\t\t\t\t<h1 class=\"container-title style-h2\">Polysun Support<\/h1>\n            <div style=\"--font-size-content-parallax-text: 1.625rem;\">\n                <div class=\"parallax-content\">\n\t\t\t\t    <p>Do you need support?<br \/>\n[wpdreams_ajaxsearchlite]<\/p>\n                <\/div>\n\t\t\t\t            <\/div>\n        <\/div>\n\t\t    <\/div>\n\n\n<\/section>\n\n\n<section id=\"res-image-text-boxes-block_1ad0f8ac1cd5da46029d8fac59634831\" class=\"res-image-text-boxes top-overlapping py-5\" data-aos=\"res-downIncoming\">\n    <div class=\"row row-cols-sm-1 row-cols-md-2\">\n\t\t\n\t\t\n\t\t\t\t\t\n                <div class=\"col-sm mb-4\">\n\t\t\t\t\t\n\t\t\t\t\t                    <a class=\"element\" href=\"https:\/\/www.velasolaris.com\/en\/software-faq\/polysun-energy-modeling\/\" target=\"_self\">\n\t\t\t\t\t\t\n                        <div class=\"postBox rounded-corners mouseover-scale h-100 promoBox scale position-relative\">\n\t\t\t\t\t\t\t\n                            <div class=\"postContent  no-image\">\n\t                            <h3 class=\"title style-h3\">Questions &#038; answers<\/h3>\n\t\t\t\t\t\t\t\t<p>Find answers to the most common questions from our long-standing customers.<\/p>\n\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                    <\/a>\n\t\t\t\t                <\/div>\n\t\t\t\n\t\t\t\n                <div class=\"col-sm mb-4\">\n\t\t\t\t\t\n\t\t\t\t\t                    <a class=\"element\" href=\"https:\/\/www.velasolaris.com\/en\/user-manual\/\" target=\"_self\">\n\t\t\t\t\t\t\n                        <div class=\"postBox rounded-corners mouseover-scale h-100 promoBox scale position-relative\">\n\t\t\t\t\t\t\t\n                            <div class=\"postContent  no-image\">\n\t                            <h3 class=\"title style-h3\">User manual<\/h3>\n\t\t\t\t\t\t\t\t<p>Check the detailed User&#8217;s Guide to see how you can get the most out of Polysun.<\/p>\n\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                    <\/a>\n\t\t\t\t                <\/div>\n\t\t\t\n\t\t\t\n                <div class=\"col-sm mb-4\">\n\t\t\t\t\t\n\t\t\t\t\t                    <a class=\"element\" href=\"https:\/\/www.velasolaris.com\/en\/support\/video\/\" target=\"_self\">\n\t\t\t\t\t\t\n                        <div class=\"postBox rounded-corners mouseover-scale h-100 scale position-relative\">\n\t\t\t\t\t\t\t\n                            <div class=\"postContent  no-image\">\n\t                            <h3 class=\"title style-h3\">Video tutorials<\/h3>\n\t\t\t\t\t\t\t\t<p>Let our experts give you an insight into the solution of typical questions via video.<\/p>\n\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                    <\/a>\n\t\t\t\t                <\/div>\n\t\t\t\n\t\t\t\n                <div class=\"col-sm mb-4\">\n\t\t\t\t\t\n\t\t\t\t\t                    <a class=\"element\" href=\"https:\/\/www.velasolaris.com\/en\/webinare\/\" target=\"_self\">\n\t\t\t\t\t\t\n                        <div class=\"postBox rounded-corners mouseover-scale h-100 scale position-relative\">\n\t\t\t\t\t\t\t\n                            <div class=\"postContent  no-image\">\n\t                            <h3 class=\"title style-h3\">Trainings<\/h3>\n\t\t\t\t\t\t\t\t<p>Learn how Polysun can help you save operating costs and offer your products more convincingly.<\/p>\n\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                    <\/a>\n\t\t\t\t                <\/div>\n\t\t\t\n\t\t\t\n                <div class=\"col-sm mb-4\">\n\t\t\t\t\t\n\t\t\t\t\t                    <a class=\"element\" href=\"https:\/\/portal.polysun.app\/download\" target=\"_self\">\n\t\t\t\t\t\t\n                        <div class=\"postBox rounded-corners mouseover-scale h-100 scale position-relative\">\n\t\t\t\t\t\t\t\n                            <div class=\"postContent  no-image\">\n\t                            <h3 class=\"title style-h3\">Downloads<\/h3>\n\t\t\t\t\t\t\t\t<p>Download the latest version of Polysun. To launch the desktop-app, you will need an active licence or a free trial licence.<\/p>\n\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                    <\/a>\n\t\t\t\t                <\/div>\n\t\t\t\n\t\t\t\n                <div class=\"col-sm mb-4\">\n\t\t\t\t\t\n\t\t\t\t\t                    <a class=\"element\" href=\"https:\/\/www.velasolaris.com\/en\/release-notes\/\" target=\"_self\">\n\t\t\t\t\t\t\n                        <div class=\"postBox rounded-corners mouseover-scale h-100 scale position-relative\">\n\t\t\t\t\t\t\t\n                            <div class=\"postContent  no-image\">\n\t                            <h3 class=\"title style-h3\">Polysun Release Notes<\/h3>\n\t\t\t\t\t\t\t\t\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                    <\/a>\n\t\t\t\t                <\/div>\n\t\t\t\n\t\t\t\t\t\n    <\/div>\n<\/section>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19746,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"class_list":["post-55563","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - 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