{"id":73874,"date":"2023-10-03T13:11:14","date_gmt":"2023-10-03T11:11:14","guid":{"rendered":"https:\/\/www.velasolaris.com\/faq\/comment-creer-un-dossier-de-soutien\/"},"modified":"2026-07-07T14:08:42","modified_gmt":"2026-07-07T12:08:42","slug":"comment-creer-un-dossier-de-soutien","status":"publish","type":"faq","link":"https:\/\/www.velasolaris.com\/fr\/faq\/comment-creer-un-dossier-de-soutien\/","title":{"rendered":"Comment cr\u00e9er un dossier de soutien ?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Le fichier d&rsquo;assistance contient toutes les donn\u00e9es importantes de Polysun qui sont n\u00e9cessaires pour rem\u00e9dier le plus rapidement possible \u00e0 un dysfonctionnement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour ce faire, d\u00e9marrez Polysun, allez \u00e0 \u00a0\u00bb ?\u00a0\u00bb -&gt; \u00ab\u00a0Demande d&rsquo;assistance\u00a0\u00bb et cliquez sur \u00ab\u00a0Cr\u00e9er un fichier d&rsquo;assistance\u00a0\u00bb dans la fen\u00eatre qui s&rsquo;affiche.<br>Vous pouvez \u00e9galement nous envoyer le fichier data.log qui se trouve dans le dossier des donn\u00e9es de l&rsquo;utilisateur.<\/p>\n","protected":false},"author":20541,"comment_status":"open","ping_status":"open","template":"","bereich":[537],"software":[904],"class_list":["post-73874","faq","type-faq","status-publish","hentry","bereich-installation-fr","software-polysun-systemes-energetiques"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment cr\u00e9er un dossier de soutien ? 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